Cancellation & Refund Policy
Effective Date: 17 May 2026
Business Name: Cherry Blossom Tanning Ltd
Location: Bristol, England
Contact Email: hello@cherryblossomtanning.com
1. Introduction
This Cancellation & Refund Policy outlines the terms relating to appointment cancellations, rescheduling, missed appointments, refunds, packages, memberships, gift vouchers and service-related concerns at Cherry Blossom Tanning Ltd (“we”, “our”, “us”).
By booking an appointment or purchasing services, you agree to this policy.
2. Appointment Cancellations
We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling requests.
Cancellations made with less than 24 hours’ notice may:
result in refusal of future bookings,
incur cancellation charges,
or lead to restrictions on future appointments.
We reserve the right to apply additional booking conditions to repeat late cancellations or no-shows.
3. Rescheduling Appointments
Appointments may be rescheduled without penalty where at least 24 hours’ notice is provided.
Rescheduling requests made within 24 hours of the appointment may be refused or subject to additional conditions.
We understand emergencies may occur and reserve discretion to accommodate exceptional circumstances where possible.
4. Missed Appointments & No-Shows
Failure to attend an appointment without notice may result in:
refusal of future bookings,
requirement for advance payment on future appointments,
or permanent cancellation of customer accounts in serious or repeated cases.
Mobile appointments that cannot proceed due to client absence may still incur charges.
5. Late Arrivals
Late arrival may reduce available treatment time.
Where lateness prevents the appointment from proceeding safely or within schedule, we reserve the right to:
shorten the treatment,
reschedule the appointment,
or cancel the booking entirely.
Full charges may still apply.
6. Refund Policy
Due to the nature of beauty and spray tanning services:
results may vary between individuals,
and outcomes are influenced by skin type, preparation, aftercare, lifestyle and other external factors.
For this reason, refunds are not automatically provided once a treatment has been completed.
However, Cherry Blossom Tanning Ltd may, at its discretion, offer:
corrective appointments,
partial refunds,
account credit,
or alternative resolutions where appropriate.
All concerns must be reported within 24 hours of treatment where reasonably possible.
7. Treatment Dissatisfaction
If you are unhappy with your spray tan result, we encourage you to contact us promptly at:
hello@cherryblossomtanning.com
Where appropriate, we may request:
photographs,
aftercare information,
or further details regarding preparation and product use.
We reserve the right to refuse refunds or corrective treatments where:
aftercare advice was not followed,
contraindications were undisclosed,
external products affected results,
or unrealistic expectations were involved.
8. Mobile Appointment Refunds
Travel fees, parking charges, congestion charges or other location-based costs associated with mobile appointments may be non-refundable once travel has commenced.
Clients are responsible for ensuring:
safe access,
accurate address details,
and suitable appointment conditions.
9. Gift Vouchers
Gift vouchers:
are non-refundable,
non-transferable unless agreed otherwise,
and cannot be exchanged for cash.
Expired vouchers may not be honoured.
Lost or stolen vouchers may not be replaced.
10. Packages & Memberships
Treatment packages and memberships:
are non-refundable once partially used,
may include expiry dates,
and may not be shared unless expressly permitted.
Unused services do not automatically carry forward beyond expiry periods.
Cherry Blossom Tanning Ltd reserves the right to amend package structures, pricing and membership terms with reasonable notice.
11. Bridal & Group Bookings
Bridal tanning appointments, event bookings and group services may require:
advance booking,
consultations,
deposits,
or minimum participant numbers.
Additional cancellation terms may apply for larger or reserved bookings.
12. Right to Refuse Service
We reserve the right to refuse, discontinue or cancel services where:
health concerns arise,
inappropriate behaviour occurs,
safety concerns exist,
or our policies are breached.
Refunds may not be provided where appointments are terminated due to client misconduct or policy violations.
13. Consumer Rights
Nothing within this policy affects your statutory rights under English consumer law, including rights provided under the Consumer Rights Act 2015.
14. Changes to This Policy
We reserve the right to amend this Cancellation & Refund Policy at any time.
Updated versions will be published on our website with a revised effective date.
15. Contact Us
Cherry Blossom Tanning Ltd
Bristol, England
Email: hello@cherryblossomtanning.com
