Complaints Procedure & Resolution Policy

Effective Date: 17 May 2026
Business Name: Cherry Blossom Tanning Ltd
Location: Bristol, England
Contact Email: hello@cherryblossomtanning.com

1. Introduction

Cherry Blossom Tanning Ltd (“we”, “our”, “us”) is committed to providing a professional, high-quality service and positive customer experience.

We understand that concerns or dissatisfaction may occasionally arise, and we aim to handle complaints fairly, respectfully and professionally.

This Complaints Procedure outlines how concerns may be raised and how we aim to resolve them.

2. Raising a Complaint

Clients wishing to raise a concern or complaint should contact us as soon as reasonably possible.

Complaints may be submitted:

• by email,
• through direct communication,
• or via official contact methods provided by Cherry Blossom Tanning Ltd.

For treatment-related concerns, we recommend contacting us within:

• 24 hours where possible for spray tan result concerns,
• or within a reasonable timeframe for service-related issues.

Contact Email:
hello@cherryblossomtanning.com

3. Information We May Request

To properly review a complaint, we may request:

• appointment details,
• photographs,
• details regarding preparation and aftercare,
• relevant communication history,
• or additional information relating to the concern raised.

This helps us assess matters fairly and accurately.

4. Resolution Process

Once a complaint has been received, we aim to:

1. acknowledge the concern promptly,
2. review the information provided,
3. investigate the matter fairly,
4. and respond professionally within a reasonable timeframe.

Resolution options may include:

• clarification or guidance,
• corrective appointments,
• account credit,
• partial refunds,
• goodwill gestures,
• or other appropriate resolutions at our discretion.

5. Treatment Result Expectations

Spray tanning results vary between individuals due to factors including:

• skin type,
• preparation,
• aftercare,
• hormones,
• medications,
• lifestyle,
• and skincare products.

While we always aim to achieve excellent results, exact outcomes cannot be guaranteed.

Complaints relating to treatment outcomes will be assessed reasonably and professionally based on the circumstances involved.

6. Client Responsibilities

Clients are responsible for:

• following preparation guidance,
• following aftercare instructions,
• disclosing allergies and contraindications,
• and providing accurate information before treatment.

Failure to follow advice or disclose relevant information may affect treatment results and complaint outcomes.

7. Unacceptable Behaviour

We are committed to maintaining a respectful and professional environment for both clients and staff.

Aggressive, abusive, threatening or inappropriate behaviour towards staff or representatives of Cherry Blossom Tanning Ltd will not be tolerated.

We reserve the right to:

• refuse service,
• terminate communication,
• cancel future appointments,
• or decline further bookings where such behaviour occurs.

8. Social Media & Public Reviews

We encourage clients to contact us directly regarding concerns before posting public complaints or reviews where possible.

We aim to resolve issues fairly and professionally through direct communication.

Cherry Blossom Tanning Ltd reserves the right to respond appropriately to false, misleading or defamatory public statements where necessary.

9. Refunds & Compensation

Refunds are not automatically provided for completed beauty treatments.

Any refund, corrective treatment, account credit or goodwill gesture is offered solely at the discretion of Cherry Blossom Tanning Ltd and assessed on a case-by-case basis.

Nothing within this policy affects statutory rights under English consumer law.

10. Confidentiality

All complaints and related information will be handled sensitively and confidentially where reasonably possible.

Information will only be shared where necessary for:

• investigation,
• legal compliance,
• or dispute resolution purposes.

11. Changes to This Policy

We reserve the right to amend this Complaints Procedure & Resolution Policy at any time.

Updated versions will be published on our website with a revised effective date.

12. Contact Us

Cherry Blossom Tanning Ltd
Bristol, England
Email: hello@cherryblossomtanning.com